dice game FAQ — Everything You Need to Know Before You Play

Yes, a minimum deposit amount applies and varies depending on the payment method you choose. The specific minimums for each method are clearly displayed on the Deposit page so you always know what to expect before initiating a transaction. Setting a minimum helps ensure that processing fees do not outweigh the value of small deposits. There is no maximum deposit limit for most methods, though very large transactions may require additional verification for security purposes. If you have questions about a specific payment channel, our support team can provide guidance.

Withdrawal processing times depend on the method selected and whether your account has completed identity verification. Most withdrawals to e-wallets are processed within a few hours, while bank transfers may take one to three business days. Accounts that have not yet completed verification may experience longer processing times on their first withdrawal. To avoid delays, we recommend completing any required verification steps as soon as your account is created. All withdrawals are paid out in Philippine pesos directly to your nominated payment account.

In most cases, deposits are credited instantly or within a few minutes of the transaction being confirmed by your payment provider. If your balance has not updated after 15 minutes, first check that the transaction was successfully completed on your payment app or bank statement. If the payment went through on your end but has not appeared in your dice game account, please contact our support team with your transaction reference number and the amount. Our team will investigate and resolve the issue as quickly as possible. Keeping a screenshot of your payment confirmation is always helpful when raising a query.

dice game is compatible with all major modern browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge on both desktop and mobile devices. For the best experience, we recommend keeping your browser updated to the latest version, as older versions may not support all platform features. The site is also optimised for the built-in browsers on Android and iOS smartphones, which are the most commonly used devices among Filipino players. If you experience display issues on a specific browser, try switching to Chrome or Safari as a first step. Clearing your browser cache can also resolve many common loading problems.

Slow loading can be caused by a weak internet connection, an overloaded browser cache, or temporary server maintenance. Start by checking your mobile data or Wi-Fi signal strength and switching to a stronger connection if possible. Clearing your browser's cache and cookies often resolves persistent loading issues without any further action needed. If the problem continues, try accessing the platform from a different browser or device to determine whether the issue is device-specific. Our platform team monitors performance continuously, and any scheduled maintenance periods are communicated in advance through your account notification centre.

Yes, dice game uses industry-standard encryption to protect all personal and financial data transmitted through the platform. Your account credentials, payment details, and personal information are stored securely and are never shared with unauthorised third parties. We comply with applicable data protection regulations to ensure your privacy is respected at all times. You can review the full details of how we collect, use, and protect your data in our Privacy Policy. If you ever suspect that your account has been accessed without your authorisation, please contact our support team immediately and change your password right away.