dice game Privacy Policy — Your Data, Handled with Care
At dice game, your personal information is treated with the highest level of care and discretion. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a player based in the Philippines.
What Information We Collect and Why
Last updated:2025. This policy applies to all players and visitors of the dice game platform in the Philippines.
1. Personal Identification Data
When you register an account on dice game, we collect your full name, date of birth, email address, and mobile number to verify your identity and ensure you meet the minimum age requirement of 21 years old. This information is required to comply with Philippine gaming regulations and to keep your account secure. We may also ask for a government-issued ID during account verification to confirm that the details you provided are accurate. Your identification data is stored in encrypted form and is never shared with unauthorised third parties. Providing accurate personal information is a condition of using the platform, and any false details may result in account suspension.
2. Financial and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method, transaction reference numbers, and deposit history. We do not store full card numbers or sensitive banking credentials directly on our servers — all payment processing is handled through secure, compliant payment channels. Transaction records are retained for a period required by applicable Philippine law and internal audit purposes. This data helps us detect and prevent fraudulent activity, chargebacks, and money laundering attempts on the platform. If you have questions about a specific transaction, our support team can assist you using the contact details provided on the platform.
3. Device and Usage Data
When you access the platform through a mobile device or browser, we automatically collect technical data such as your IP address, device type, operating system, browser version, and session duration. This information is used to optimise the platform experience for Filipino players across different devices and network conditions. Usage data also helps us identify and resolve technical issues, improve platform performance, and understand how players interact with different sections of the site. We do not use this data to build individual advertising profiles or sell it to marketing companies. Aggregated, anonymised usage statistics may be used internally to guide product development decisions.
4. Communications and Support Data
If you contact our support team via email or through the platform's help channels, we retain records of those communications to provide consistent and accurate assistance. This includes the content of your messages, the date and time of contact, and any resolution steps taken on your behalf. Support records help us improve our service quality and ensure that recurring issues are properly addressed. We do not use your support communications for marketing purposes without your explicit consent. All communication data is handled with the same level of security and confidentiality as your account information.
How We Use Your Data and Your Rights
How We Use Your Information
Your data is used to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver a personalised gaming experience on the platform. We also use your information to send important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Aggregated data may be used to analyse platform performance and improve the overall experience for players across the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond what is described in this policy will require your prior consent.
Your Rights as a Player
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by dice game. You may also object to the processing of your data or request that we restrict how it is used in certain circumstances. To exercise any of these rights, you may contact our support team through the details available on the platform, and we will respond within a reasonable timeframe. We will not discriminate against you or restrict your access to the platform solely because you have exercised your data privacy rights. If you believe your rights have been violated, you may also file a complaint with the National Privacy Commission of the Philippines.
Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data may be shared with trusted service providers who assist us in operating the platform, such as payment processors and identity verification services, but only under strict confidentiality agreements. We may also disclose your information when required by Philippine law, court order, or regulatory authority, or when necessary to protect the rights and safety of our players and the platform. Any third-party service providers we engage are required to handle your data in accordance with applicable data protection standards. We regularly review our data-sharing arrangements to ensure they remain appropriate and compliant.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. You may request early deletion of certain data by contacting our support team, subject to any legal obligations that require us to retain it. We will inform you if a deletion request cannot be fully fulfilled due to legal or regulatory constraints.
Cookies and Tracking
The dice game platform uses cookies and similar technologies to maintain your session, remember your preferences, and improve the overall browsing experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use cookies to track your activity across unrelated third-party websites.
Security Measures
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to ensure our protective measures remain effective against evolving threats. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with applicable law.
Questions About Your Privacy?
If you have any concerns about how your personal data is handled on the dice game platform, or if you wish to exercise your rights under the Philippine Data Privacy Act, our support team is ready to assist. You can also visit our FAQ page for quick answers to common questions.